Whether it’s creating an entirely new computer programme for a stakeholder, troubleshooting a laptop problem, or showing a client how to connect a set of headphones to their computer, every day is different for Petri Austin.
After an 11-year work break, she’s loving her job as a System Analyst, problem-solving for her clients.
‘My work for Aspen Medical’s stakeholders involves looking at the benefits and limitations of a computer system and making their business process run more smoothly,’ says Petri. That can mean designing and installing an entirely new system.
Communication is the first step, then working collaboratively with the client and constantly keeping them in the loop.
‘By understanding the business requirements, we look at an innovative solution.’ For Petri, having a degree in both computer science and business management lets her understand the technical and business perspective.
‘Communication really is the key,’ says Petri, ‘You need to build trust, and a relationship, with the client. They need to know what is and isn’t possible, from a technical point of view. You may not be able to please everyone all the time, especially when they want it done yesterday, as most do’ she laughs.
While the IT field has been predominately male-dominated in the past, Petri believes women can bring a more nurturing approach and relate to the client more.
She thrives on the challenge of learning and creating new solutions to a problem. One project involved the conversion of manual system that recorded health, safety and environmental issues, at multiple work sites, to a digital application with all information stored on a central database. ‘The old system for auditing was time-consuming and had room for error.’
Originally from South Africa, where she had worked in IT, Petri had an epiphany one day when preparing school lunches for her two children. ‘I love motherhood but when my sons were older, I needed something more.’ She made a career change, training and working as a fitness coach. ‘Then, after a big break from system analysis, an opportunity at Aspen Medical appeared, and I have never looked back.’
Based in Aspen Medical's Brisbane office, where she says there’s a great culture – ‘professional but also time to relax and have a laugh’ – she also enjoys the flexibility of sometimes working from home. ‘That makes life easier, sorting out kids and family.’
Says Petri, ‘Have the courage to apply for a job, be it your first one or one after a break from work. Yes, you may start in a more junior position and experience a big learning curve, but it’s well worth it. It can change your life.’
Interested in a job like this?
According to Petri, Working as a System Analyst, you will need:
- an open mind, one that’s not fixated on a single solution. There are many answers to a successful result.
- a deep understanding of System Analysis and Design. A university degree is not necessarily required. Appropriate courses, diplomas, and certificates exist.
- to stay up to date with current technologies, as technology is constantly evolving
- to be able to talk to and connect with different people and personalities
- the ability to deal with different situations
- to learn not to take things personally.
For more information about joining Aspen Medical's Technology and Innovation team, email our Recruitment team.