FAQ

Thank you for considering a position with Aspen Medical. We value innovation, teamwork, integrity, honesty and a 'can do' attitude. Our customers expect the best service, so we want the best people to join our team. Below are some questions that we hear from time to time and are specific to those who are applying for a clinical position rather than a support role such as Recruitment, Business Development, Finance and so on. If you have other questions about our selection process please email our HR team or call us on (02) 6203 9500. 

Do I have to provide Cardiopulmonary Resuscitation (CPR) or Basic Life Support (BLS) even though I am an Advanced Life Support (ALS), BLS or CPR instructor?

Why is my ALS not accepted as evidence of CPR?

Why won’t Aspen Medical accept my certificate of first registration as evidence that I am a qualified?

Why is my Australian Health Practitioner Registration Agency (AHPRA) registration not accepted as evidence of my qualifications?

If I can’t provide evidence of my basic qualification, what do I do?

Who can certify my documents?

If I have completed a training course e.g. Practical component of CPR, Helicopter Underwater Escape Training, winch training, but cannot provide certificate evidence, what other evidence will Aspen Medical accept?

What do you accept for evidence of winch training and/or experience?

Is my Australian Health Practitioner Registration Agency (AHPRA) registration accepted as evidence of my Continued Professional Development (CPD)?

How long will credentialing take?

Can I get updates on the progress of my application once it has been sent to your Credentialing team?

How will I be notified of the results of credentialing?

What happens now that I am credentialed?

I am already credentialed with RAHC and/or NAHRLS.  Does this mean I am credentialed with Aspen Medical? 

I am already credentialed with RAHC and/or NAHRLS, how do I become credentialed with Aspen Medical?

How do I update my availability and/or provide my future availability?

 

 

Do I have to provide Cardiopulmonary Resuscitation (CPR) or Basic Life Support (BLS) even though I am an Advanced Life Support (ALS), BLS, or CPR instructor?

Yes.  Aspen Medical requires certificate evidence of annual certification of CPR/BLS (not ALS) because of the remote locations and small health teams in which you, as a health professional, might be working, and as recommended by the Australian Resuscitation Council for all health professionals.

Why is my ALS not accepted as evidence of CPR?

It is not always evident that the basics of CPR and a practical component of CPR are covered in the ALS course.

Why won’t Aspen Medical accept my certificate of first registration as evidence that I am a qualified?

Certificates of first registration are not deemed a qualification or evidence of a qualification.

Why is my Australian Health Practitioner Registration Agency (AHPRA) registration not accepted as evidence of my qualifications?

AHPRA is not a qualification. It shows that you are registered in a particular profession in Australia. 

If I can’t provide evidence of my basic qualification, what do I do?

All efforts should be made to obtain your qualification. If you are unable to, then you should provide evidence that you have exhausted all efforts to obtain the document, e.g. copies of the communications to the institute at which you trained, copies of requests to your National Archives etc. If all attempts have been exhausted, we may accept a statutory declaration. The statutory declaration must contain the following information:

  • That you have made every attempt to obtain a copy of your qualification and reason why you could not obtain the document
  • Where you trained/studied
  • Dates you trained/studied
  • Date that your qualification was conferred or the date training was successfully completed
  • Name of the institution/hospital at which you trained/studied

Who can certify my documents?

Anyone over the age of 18 years can certify documents. They must write something along the following lines and then sign, date and provide contact details:

I, John Doe, certify that this document is a true copy of the original document.

If I have completed a training course e.g. Practical component of CPR, Helicopter Underwater Escape Training, winch training, but cannot provide certificate evidence, what other evidence will Aspen Medical accept?

A letter or email from the Registered Training Organisation (RTO) where the course was undertaken, confirming successful completion. 

What do you accept for evidence of winch training and/or experience?

We will accept a certificate or a log of the winching experience that has been gained over time. This should be signed by a supervisor. 

Is my Australian Health Practitioner Registration Agency (AHPRA) registration accepted as evidence of my Continued Professional Development (CPD)?

No.  CPD must be provided irrespective of your AHPRA registration. CPD that you provide will need to reflect either the hours or points for your relevant profession.  Generally in certificate format and/or CPD logs signed by your employer. 

How long will credentialing take?

Once a completed application pack has been received by the credentialing team, the application processing should take no longer than 4 weeks.

Can I get updates on the progress of my application once it has been sent to your Credentialing team?

We seek to keep the processing time of your application to a minimum. We understand you may wish to track progress or make an enquiry, however it helpful to wait until at least 4 weeks has passed after submission of a completed application.  Doing so will avoid diverting the attention of the team from completing their assessments. 

How will I be notified of the results of credentialing?

The Credentialing team will notify you in writing once a determination has been made. 

What happens now that I am credentialed?

Once you are credentialed with Aspen Medical you remain on our database and receive regular newsletters, updates and contact from the Operations team regarding job opportunities. Success at the credentialing stage does not constitute a guarantee of engagement with Aspen Medical, but rather ensures that you are eligible for employment.

I am already credentialed with RAHC and/or NAHRLS.  Does this mean I am credentialed with Aspen Medical too? 

Unfortunately not.

I am already credentialed with RAHC and/or NAHRLS, how do I become credentialed with Aspen Medical?

Once you have successfully completed credentialing for one business unit, you can give your written permission to transfer a copy of your documentation to another business provided that busienss unit is taking applications for your profession/preferred location.

How do I update my availability and/or provide my future availability?

You can email [email protected] or you can contact the appropriate Project Officer – Personnel (POP) who deals with you particular area of interest i.e. Oil & Gas, Defence etc. by calling us on (02) 62039500.